Refund Policy

Effective date: 23/12/2025
Last updated: 23/12/2025

This Refund Policy sets out the rules, conditions, and procedures under which DCH CARE SERVICES LIMITED (13742448), operating under the brand “WebsMonsters” (the “Company”, “we”, “us”, “our”), reviews and, where applicable, grants refunds in connection with payments made directly to the Company through websmonsters.com (the “Website”) for digital products and services.

In simple terms:

• we provide digital products and online services (for example: downloadable resources, access to tools, service packages, subscriptions);
• once access is granted, payments are normally final;
• refunds are considered only in a limited number of exceptional situations.

This Policy does not override any rights you may have under mandatory consumer protection laws in your country.

1. What this Policy applies to

This Policy covers payments you make directly on websmonsters.com for:

• digital content made available to you (downloads, templates, guides, etc.);
• access to online services, tools, memberships, or subscriptions;
• one-off service packages purchased through the Website.

It does not cover anything purchased from third parties outside of our Website.

2. Default position – all sales are final

Because our products and services are digital and/or delivered online, once:

• your payment is completed; and
• access to the product or service has been provided (for example, via link, download, login, or confirmation email),

your order is treated as completed and non-refundable.

We do not usually refund in situations such as:

• you changed your mind after paying;
• you decided you no longer need or want the service;
• you expected different results or a different “style”, while the description on the Website was accurate;
• you did not read the product or service description before purchase;
• you simply have not used, or no longer plan to use, what you bought.

Where the Website offers a Wallet or Store Credit feature, funds added to the Wallet are treated as advance payments for future purchases. Wallet top-ups are generally non-refundable once credited, except where mandatory law requires otherwise. Wallet balances are not redeemable for cash and cannot be transferred.

3. Examples of situations that are normally not refundable

To avoid misunderstandings, here are typical cases where we would not issue a refund:

• “I thought I was buying something else”, but the checkout and product page clearly described what was included;
• “I don’t like it”, but the product works essentially as described;
• “I forgot I had a subscription / account”, even though the charge and access were valid;
• purchases made long ago with no prior complaint;
• problems caused entirely by your own device, browser, email provider, or internet connection while our systems are functioning correctly.

4. Exceptional cases we may review

Even though our standard rule is “no refunds”, we understand that real-world edge cases exist. Below are the types of situations where we may review a request and, on a case-by-case basis, decide to issue a full or partial refund.

4.1 Stolen device or payment card / obvious fraud

We may consider a refund if:

• your phone, computer, or other device was lost or stolen and someone used it to make a payment on our Website without your permission; or
• your bank card or payment method was compromised and used fraudulently.

In these situations, we will usually ask you to:

• contact your bank or payment provider as soon as possible and follow their fraud reporting process; and
• email us with:
  • a short explanation of what happened;
  • a statement or screenshot showing the disputed transaction;
  • any confirmation from your bank that the card/account has been blocked or flagged.

If it is clear that you did not authorize the payment, we may decide to reverse it.

4.2 You genuinely did not understand the payment

We may review your case if there is a serious, genuine misunderstanding about the charge, for example:

• an obvious duplicate payment for the same item made by mistake in a short time frame;
• a minor or elderly person completed the checkout without reasonably understanding the purchase;
• due to a clear display or technical error, it was not reasonably obvious what you were buying or that a charge would be made.

To assess this, we may consider:

• what the Website showed on the product and checkout pages at the time of the order;
• whether the product or service has already been accessed or used;
• the explanation and any screenshots or documents you provide.

4.3 Technical failure – you never received what you paid for

Contact us if:

• your payment succeeded, but you never received access to the product or service (no email, no link, no account access); or
• the link/access method consistently fails due to an issue on our side (for example, confirmed server or file errors).

Our first step is always to try to fix the problem:

• resend the access email or link;
• help you sign in or activate your account;
• provide the same content through another technical route.

If, after reasonable efforts, we still cannot provide you with access, we may refund that specific payment.

Note: issues like emails going to spam, full inboxes, older devices, or unstable personal internet connections do not automatically qualify for a refund, but we will try to help you regain access where possible.

4.4 Billing errors (double charges, wrong amount)

We may review cases where:

• you have clearly been charged twice for the same order; or
• the amount charged does not match the price shown at checkout due to a system error.

If verified, we may refund the duplicate or incorrect portion.

4.5 Other rare, well-documented situations

If something unusual and serious has happened and you believe it would be plainly unfair for us to keep the payment, you can write to us and explain. We do not promise a refund in such cases, but we will review your explanation and make a decision in good faith, within the limits of applicable law.

5. How to ask us to review your case

If you believe your situation fits one of the exceptional categories above, contact us here:

Email (for refund requests): info@websmonsters.com

To help us investigate, please include:

• your full name;
• the email address used at checkout;
• date (and, if possible, approximate time) of the payment;
• the name of the product or service you purchased;
• a clear explanation of what happened and why you are requesting a refund;
• any supporting files (screenshots, a highlighted bank statement, fraud report number, error messages, etc.).

6. In what order and how fast we respond

Refund-related requests are handled in the order received. We try to respond and resolve cases as soon as reasonably possible, but we do not guarantee a specific response time or a fixed deadline. The time required can depend on the queue, the complexity of the case, and whether we need to coordinate with banks or payment processors.

Whether a refund is granted, refused, or granted in part is decided by WebsMonsters on a case-by-case basis, subject to applicable law.

7. Approved refunds – how they work

If we issue a refund:

• we will normally send it back via the same payment method used for the original purchase, where technically possible;
• once initiated, the time it takes to appear on your statement is controlled by your bank or payment provider;
• where the law allows, non-recoverable third-party fees (for example, payment-gateway or currency-conversion charges) may be deducted from the refunded amount.

8. Chargeback policy

If you open a chargeback or dispute with your bank or card issuer:

• we may temporarily suspend or remove access to the related products or services while the dispute is investigated;
• we will provide the bank or payment provider with relevant information about the transaction and this Policy.

If we have already refunded a payment directly, you agree not to seek a second refund for the same transaction via chargeback.

9. Changes to this Policy

We may update this Refund Policy from time to time. The most recent version will always be available on websmonsters.com and will apply from the date it is posted, unless we state otherwise. By continuing to use the Website and our services after changes take effect, you accept the updated version of this Refund Policy.